Refund & Returns Policy

Effective Date: December 14, 2024
Website: www.workfromhomecomfort.com
Business Name: XionTech LLC
Email: [email protected]
Address: Crestview, FL, USA

1. Overview

At XionTech LLC, we aim to ensure customer satisfaction with every purchase of our lumbar support cushions for remote workers. This Refunds and Returns Policy outlines the conditions under which returns and refunds are accepted, the process for initiating them, and any applicable terms.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, undamaged, and in its original packaging.
  • The return must be initiated within 30 days of the delivery date.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

3. Non-Returnable Items

The following items are not eligible for returns:

  • Products that have been used, washed, or altered.
  • Clearance or final sale items.
  • Products damaged due to misuse or improper care.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:
  • Email us at [email protected] with your order number, details of the product, and reason for return.
  1. Receive Return Authorization:
  • Our customer support team will review your request and provide a Return Merchandise Authorization (RMA) number and return shipping instructions if your request is approved.
  1. Ship the Product:
  • Package the item securely in its original packaging.
  • Include the RMA number and proof of purchase inside the package.
  • Ship the package to the address provided in the return instructions.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service to ensure the package is safely returned.

6. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

  • Refund Amount:
  • The full product price (excluding original shipping charges) will be refunded.
  • Refunds will be issued to the original payment method.
  • Processing Time:
  • Refunds are typically processed within 10 business days of receiving the returned item.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery with the following information:

  • Order number.
  • Photos of the damage or defect.
  • Description of the issue.

We will provide a replacement or full refund, including shipping costs, at no additional charge.

9. Cancellations

Orders may be canceled within 24 hours of placement for a full refund. To cancel an order, email us at [email protected] with your order details. After 24 hours, cancellations are no longer available as the order will have been processed.

10. Contact Information

If you have any questions or need further assistance with returns or refunds, please contact us:

Email: [email protected]
Address: Crestview, FL, USA

By purchasing from www.workfromhomecomfort.com, you agree to this Refunds and Returns Policy. We appreciate your understanding and support and are committed to ensuring your satisfaction with our products.